Last Updated: 20th May 2025
At Mochi Properties (“we,” “our,” or “us”), we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.mochiproperties.com (the “Website”).
By accessing or using this Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information in the following ways:
a. From Property Owners (When Submitting Listings)
When a property owner submits a property for listing consideration, we may collect:
- Full name
- Identification number (if required)
- Contact number
- Email address
- Property address and ownership documentation
- Photos and descriptions of the property
- Any other relevant details voluntarily submitted
b. From General Users (When Making Inquiries)
When a user contacts us via forms, email, phone, or WhatsApp to inquire about a property, we may collect:
- Full name
- Contact number
- Email address
- Inquiry message or interest details
- Communication records
We may also automatically collect certain technical data, such as IP address, browser type, and usage behavior, via cookies or analytics tools.
2. How We Use Your Information
Your personal data may be used for the following purposes:
- To process and manage property listing submissions
- To verify ownership or marketing authority
- To respond to inquiries and provide requested information
- To facilitate communication between property owners and interested parties
- To promote and advertise approved property listings
- For internal records, reporting, and service improvement
- To comply with legal or regulatory requirements
3. Disclosure of Personal Data
We do not sell, rent, or trade your personal data. However, we may share it:
- With interested parties (e.g., potential buyers/tenants) for legitimate inquiries related to your listing
- With service providers assisting us with marketing, web hosting, or analytics — only to the extent necessary
- When required by law, court order, or government regulation
- With your explicit consent
4. Security of Your Data
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse.
However, no system is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose it was collected for, or as required by legal, regulatory, or business obligations.
6. Your Rights Under the PDPA
Under the Malaysian PDPA, you have the right to:
- Access your personal data
- Request correction or updating of your personal data
- Withdraw consent for us to use your data (subject to legal limitations)
- Make inquiries or complaints regarding data handling
To exercise your rights, please contact us using the details below.
7. Cookies and Tracking Technologies
The Website may use cookies or similar technologies to enhance user experience and collect non-personal usage data. You can choose to disable cookies through your browser settings, though it may affect some website functionality.
8. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before submitting any personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Your continued use of the Website signifies your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to update or remove your data, please contact:
WhatsApp: +60 10 2788 356